Bude Post Office finalist in ‘We’re Stronger Together’ awards for service during Covid-19 pandemic
- Bude Post Office finalist in Local Hero category at the Post Office’s ‘We’re Stronger Together’ regional awards for the South West
- Awards recognise efforts made by postmasters across the region to keep branches open during Covid-19 pandemic and serving their community
Bude Post Office was a finalist in the Local Hero category at the Post Office’s ‘We’re Stronger Together’ regional awards for the South West region.
The awards recognise the efforts made by postmasters across the region to keep branches open during the Covid-19 pandemic and serving their local community.
The great work by Postmaster Luke Francis who runs Bude Post Office, was highlighted last night by Post Office Chief Executive Nick Read. Postmasters who operate branches in South West region had the opportunity to share their experience of running their branch during the pandemic and hear directly about the Post Office’s future growth strategy.
Post Office Area Manager Jessica Cookson, said:
“Bude Post Office has been nominated for our Local Hero award for keeping customers abreast of developments in the local community in a time of great difficulty. The team have kept local customers involved over Facebook and lifted spirits with their humorous take on life. Bude branch even hosted a mini flower show to show off the best florists in the area and raised money for the Marie Curie charity.
“The branch has garnered such attention as to appear on the One Show where staff’s commitment to their customers and community was readily apparent.”
Bude Post Office arranged free home deliveries for Post Office and greetings cards for its vulnerable customers throughout the entire lockdown. He also gave away free Easter cards to customers, so that they could send cards to help people to lift spirits during the pandemic.
These initiatives have been greatly appreciated by customers. There have been thank you cards, letters and gifts for Luke Francis and two charitable donations in thanks.
Last month Luke celebrated 25 years serving the community – first as a Postman and later as Postmaster for Bude.
Nick Read, Chief Executive at the Post Office, said:
“I have heard many inspiring stories of postmasters going the extra mile and I have welcomed the opportunity to hear first-hand how postmasters in the South West have fared during the pandemic including Bude. All retailers have been affected and Post Office was no exception. The next few weeks and months will be a critical period as we try and return to a sense of normality. Post Office branches have a vital role to play in supporting their customers and communities, as well as helping small businesses and independent retailers get back on their feet.”
Postmasters heard more about three areas of their business that could help them recover some of the lost trade as a result of the pandemic – Mails and Parcels, banking – cash withdrawals and deposits, and the return in demand for foreign exchange.
- Many people rely on easy access to cash. To spend that cash, businesses need to continue to accept it, and be able to conveniently deposit it into their business bank accounts. That ‘cash cycle’ will play a vital part in our economic recovery from Covid-19. Post Office branches are often the last counter in town where businesses can deposit a day’s takings. Business deposits are growing between 10 – 20% week on week
- For small businesses, being able to get goods out to customers is key. Post Office’s ‘Drop and Go’ parcel service has seen a 70% increase in use month on month.
- Last month, Post Office reactivated its online foreign exchange service and its branch pre-order operation. Customers planning trips abroad can order over 60 currencies online for next day home delivery or collection from all 11,500 Post Office branches. The option to collect in-branch helps increase footfall at our branches and on the UK’s High Streets.