Winter Fuel Payment Scam

Winter Fuel Payment fraud, sometimes called a Winter Fuel Payment scam, is a type of phishing attack. Criminals send fake text messages, emails, or make phone calls claiming to be from government departments such as the Department for Work and Pensions (DWP) or HM Revenue & Customs (HMRC).

These messages often state that the recipient needs to “apply” for a Winter Fuel Payment or that they have not yet submitted their application. A link is included to a fraudulent website where people are asked to enter personal details – including bank account information – in order to “claim” their payment.

Why It’s a Scam

In the UK, the Winter Fuel Payment is automatically paid to eligible individuals. The government will never contact you by text, email, or phone to ask for your bank details or other personal information in order to process your payment.

How to Avoid Becoming a Victim

The general public, and especially those who are eligible for the Winter Fuel Payment, can take the following steps to protect themselves:

• Know the process – if you are eligible, the payment is sent automatically. You do not need to apply or provide personal details.
• Do not click on links – fraudulent texts or emails may try to direct you to fake websites.
• Look for red flags – scammers often use urgency (“act now”, “deadline approaching”) or poor spelling and grammar.
• Don’t share personal details – government agencies will never ask for bank details, PINs, or passwords by phone, text, or email.
• Block and delete – if you receive a suspicious message, block the sender and delete it.
• Spread the word – let older friends, family members, and neighbours know about these scams.

 What to Do If You’ve Been Targeted

• Do not respond – end all communication with the scammer.
• Contact your bank immediately – if you’ve disclosed financial information or lost money, call your bank’s fraud department. In the UK, you can also dial 159 to be connected directly to your bank’s fraud team (note: not all telecom providers offer this service).
• Report the scam:
  • Forward suspicious text messages to 7726 (free service).
  • Send phishing emails to report@phishing.gov.uk.
  • Report scams to Action Fraud on 0300 123 2040 or via their website.

 Need Help or Advice?

If you’re unsure about a message or phone call, speak to a trusted relative or friend. You can also contact Citizens Advice, Age UK, or other appropriate charities for guidance.

Always remember: when in doubt, never give out personal information. If necessary, contact the relevant government department directly using the official contact details on the GOV.UK website.